Customer Intelligence 360

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SAS Customer Intelligence 360 is a marketing technology (martech) platform allowing brands to construct and manage customer journeys across all engagement channels in a flexible and secure manner. Key features include:

  • Data Collection
  • Profile Creation
  • Audience Management
  • Journey Orchestration

Customer Intelligence 360 Posts on SAS Blogs

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What’s next for customer engagement
Customer engagement is entering a new era that’s evolving very quickly. And it’s not defined by more messages or channels – it centers on intelligence, autonomy and trust. As organizations rethink how they connect with customers, a new model is emerging: engagement that predicts, learns and acts with purpose. In [...]
AI and decisioning: The dynamic duo marketers need now
Rules-based decisioning engines (also known as enterprise decisioning applications) have long been a mainstay for marketers. These applications automate marketing actions using predefined business rules. When the decision is executed as part of a marketing campaign, specific conditions defined in the rules will trigger actions without requiring manual segmentation or [...]
7 sessions worth starting with at SAS Innovate 2026
With SAS Innovate 2026 approaching, it’s a good time to step back and look at what this year’s agenda says about the state of data and AI. As in any year, speakers and presenters will cover a wide range of topics, from platform fundamentals to emerging ideas just entering production. [...]
Rethinking how we build modern marketing
This is the final post in a five-part blog post series that delves into modernizing marketing strategies through the integration of advanced marketing platforms. I had the pleasure of interviewing Shaun Memon of Munvo for this series, where we discuss a wide range of topics, from fragmented MarTech stacks, first-party [...]